Kura
Software for clinics · WhatsApp

Kura, the AI agent that takes care of your patients on WhatsApp.

It replies instantly, books and confirms appointments, reduces no-shows and improves your reviews. It supports reception, it does not replace it.

How it works
Kura · Clínica Barcelona Eixample
MG
Queue
AI escalated 8
Detractors 3
Complaints 1
Resolved today 27
Sites
Eixample
Gràcia
Sarrià
+7 more
JM
Joan Martínez
Appt · Thu 10:00 · Dr. García
AI active
Hi, could I reschedule my Thursday appointment? Something came up.
Of course. I have Tuesday the 16th at 11:00 or Wednesday the 17th at 16:30. Which do you prefer?
Clínica Health now

Hi Maria, reminder of your appointment tomorrow at 10:00 with Dr. García.

KURA SOFTWARE PLATFORM

Converse with your patients. At scale. In their language.

Free your teams from repetitive tasks. It communicates with your patients via WhatsApp, 24/7.

Front desk
Reminders, confirmations and self-booking. Patients arrive prepared, without calling.
Call center
A single inbox with cases that need a human response. Every thread reaches the right person.
Customer care
Reviews, conversational NPS and reactivation of inactive patients. Your brand at every touchpoint.
Communications and quality
Detractors identified, patterns by site, automatic reports. Action on real data.
SUCCESS STORY

10 sites. 64,000 messages per month. One person.

Results achieved after 3 months with Kura.

97%
conversations resolved without human intervention
Kura automatically escalates the remaining 3% to your team.
NPS 91
patient satisfaction
96% survey response rate.
30 min
to fill a cancelled slot
Without calling anyone. Organically on WhatsApp.

"A single person handles over 700 daily conversations on WhatsApp without it being their full-time role."

Communications lead, clinical group in Catalonia.
HOW IT WORKS

Kura works in three layers.

01 · KURA STARTS

Kura writes first

Reminders, confirmations, NPS, reviews, self-booking. Kura starts the conversation on WhatsApp and the patient replies with a tap.

02 · KURA REPLIES

Kura replies with AI

Open questions, FAQs and visit management: finds available slots, reschedules and cancels. Backed by your medical panel. Multilingual.

03 · KURA ESCALATES

Kura escalates to your team

Kura automatically escalates to your team the patient conversations that require human attention.

In production in 3 to 4 weeks.
HIS integration and team training. No setup fee.
ROI IN NUMBERS

Plug in your numbers. See what you recover.

Most clinics pay back Kura in the first month, just from avoided no-shows.

502,000
%
3%25%
€
€30€300
Assumption: Kura reduces no-shows by 80% (basis: measured results at a real customer after 3 months).
You could recover
per month, in revenue lost today
Appts/month
No-shows today appts/month
Appts recovered with Kura appts/month

Solutions

What Kura solves at your clinic

The same agent works across different needs. Start with the one that has the biggest impact on your operation.

AI agent for clinics

AI agent for clinics

AI agent for clinics and healthcare groups: handles patients on WhatsApp, books appointments, automates follow-ups and escalates to the team when human judgement is required.

See detail

AI virtual reception

AI virtual reception for clinics

AI virtual reception for clinics: appointment handling on WhatsApp, 24/7 coverage, a shared team inbox and human escalation when judgement is needed.

See detail

WhatsApp chatbot for clinics

WhatsApp chatbot for clinics

AI-powered WhatsApp chatbot for clinics: answers patient questions, books appointments, confirms, reschedules and escalates to your team when human judgement is required.

See detail

WhatsApp automation for clinics

WhatsApp automation for clinics

Automate WhatsApp in clinics with AI: reminders, confirmations, appointments, NPS and escalation to the team when human judgement is required. GDPR and official API.

See detail

AI agent and assistant for dental clinics

AI agent for dental clinics | Virtual assistant and WhatsApp chatbot

AI agent and WhatsApp chatbot for dental clinics: confirms appointments, recovers treatment plans and reactivates stalled treatments. Virtual assistant that frees the front desk without replacing it.

See detail

AI agent for aesthetic clinics

AI agent for aesthetic clinics | WhatsApp chatbot and virtual assistant

AI agent and WhatsApp chatbot for aesthetic clinics: qualifies Meta and Google leads, books consultations, recovers treatment plans and reactivates dormant patients. Virtual assistant that frees the front desk without replacing it.

See detail

AI agent for physiotherapy clinics

AI agent for physiotherapy clinics | WhatsApp chatbot and assistant

AI agent and WhatsApp chatbot for physiotherapy clinics: books sessions, reduces no-shows in long treatments, reactivates patients who drop out and handles reception. Virtual assistant that supports the team, it does not replace it.

See detail

Appointment reminders and confirmations

WhatsApp appointment reminders

Cut no-shows with WhatsApp appointment reminders: confirm, reschedule and cancel actionable from the chat, plus automatic recovery of cancelled slots.

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Reduce no-shows in clinics

Reduce no-shows in clinics

How to reduce no-shows in a clinic with actionable WhatsApp reminders, automatic slot recovery and follow-up on inactive patients.

See detail

Alternative to a saturated call center

Clinic call center alternative | Asynchronous patient care

Cut your clinic's calls on hold with asynchronous WhatsApp care. The AI agent resolves the repetitive instantly and your team handles far more conversations than by phone.

See detail

Google reviews and reputation

Get more Google reviews for clinics | Online reputation

Raise your clinic's Google rating: after a WhatsApp NPS survey, satisfied patients are invited to leave a review in one tap. More real reviews and better reputation in a few weeks.

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International and multilingual patients

Multilingual patient care for clinics | Medical tourism

Care for international and medical-tourism patients on WhatsApp in their own language. The AI agent detects the language and replies instantly 24/7, books visits and answers questions, without hiring staff per language.

See detail

Test preparation and pre-op

Pre-op instructions over WhatsApp | Test preparation

Send pre-op and test preparation instructions over WhatsApp automatically: fasting, medication, documents. Fewer calls, fewer tests cancelled for incorrect preparation.

See detail

NPS surveys for clinics

WhatsApp NPS surveys for clinics

Conversational WhatsApp NPS surveys for clinics: 96% participation, detractors caught early, Google reviews from promoters and immediate action.

See detail

Medical certificates over WhatsApp

Medical certificates over WhatsApp

Medical certificates and attestations over WhatsApp: automated request, validation and delivery without overloading reception. Audit trail and signature when required.

See detail
INTEGRATIONS

Integrates where you already are.

Connects to your HIS.

Without replacing it. Adds a communication layer on top.

Your WhatsApp, your brand.

The number is yours, via Meta's official API. Patients see your name and logo, never Kura.

Native multilingual.

Detects the patient's language and replies in es, ca, en, fr, de. No per-site configuration needed.

SECURITY & OPERATIONS

Ready for clinical groups.

GDPR. Data in the EU.

GDPR and LOPDGDD compliant. Data hosted in European centres. ISO 27001 in progress.

Roles and permissions.

Call center, communications, front desk, management. Each profile sees only their scope. Unlimited users.

Local support.

In Spanish, Catalan and English, with a dedicated contact.

WHAT CLINICS ASK US

Everything you worry about, answered.

Does the patient know Kura is writing?

No. They see your name and your logo. Kura is invisible. The conversation appears to come directly from your clinic.

Does Kura replace my HIS?

No. It connects on top. Your team keeps working with the same tools as always. Kura is the layer that converses.

What if a patient writes something unexpected?

The AI agent interprets using your medical panel and FAQs. If human judgment is needed, it automatically escalates to your team.

How long does implementation take?

3 to 4 weeks from signing. We handle the technical integration and configuration. No setup fee.

Who owns the WhatsApp number?

You do. Kura only manages it via Meta's official API. If you leave Kura, the number and its history remain yours.

Are you GDPR compliant?

Yes. GDPR and LOPDGDD. Data processed and stored in EU data centres. ISO 27001 in progress.

Your clinic in every patient's WhatsApp.

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