AI agent for clinics

AI agent for clinics that works with reception, not around it

An AI agent for clinics is not just another chatbot. It is a system that understands what the patient is asking for, decides the right action and executes it across the schedule, the medical roster and the communication channels. Kura combines natural conversation on WhatsApp, operational rules and a shared team inbox so reception, the call centre and customer care work with fewer interruptions and more context.

See use cases

24/7 care with judgement

The agent resolves repetitive conversations and escalates with a summary when a case needs a human.

Action on the real calendar

Creates, reschedules and cancels appointments inside your PMS. Not just conversation: executed work.

Multisite, multispecialty

Routing by site, doctor, specialty and priority. One platform for the whole network.

EU data, GDPR by default

Processing and storage in the European Union. Data processor agreement and audit trail included.

97%

Conversations closed by the agent without reception

+25%

Reception capacity recovered for high-value work

<2 min

Average first response time to patients

How an AI agent differs from a chatbot or virtual assistant

A traditional chatbot responds inside a script. A virtual assistant extends that script with FAQs. An AI agent decides what to do, executes the action and coordinates work with the team. The difference shows up when a patient wants to reschedule a complex appointment, ask about their treatment and request an invoice in the same message. An agent understands the three blocks, executes what it can and hands the rest to the right team with context.

What the agent automates from day one

The AI agent absorbs the highest-volume, lowest-judgement flows where teams spend hours without telling patients apart.

Reminders and confirmations of appointments, with actionable replies.
Reschedules and cancellations directly from the WhatsApp message.
Lead capture from Meta and Google ads, qualification and routing.
NPS surveys and Google review requests after the visit.
Reactivation of inactive patients or those who never finished a treatment.
Frequent questions about doctors, hours, prices and insurance.

How it coordinates with reception and the call centre

Kura does not replace your reception, it removes their repetitive load. When a thread needs human judgement, the agent escalates with a summary, tags the reason and prioritises it. The team works from a single inbox with suggested replies and full audit trail. No patient ends up lost in a forgotten mailbox.

Rollout for clinical groups and multisite operations

For multi-site groups the agent understands the operational context: each site has different opening hours, medical roster, dominant language and service rules. Kura applies role-based permissions, segregates sensitive information and lets each local management keep its judgement without breaking brand consistency.

Integration with your PMS, CRM and existing tools

Kura connects to standard healthcare practice management systems. The principle is simple: you do not need to switch your PMS to start using AI. If your system is not on the supported list, we open the integration as part of the rollout project.

How we measure the return of an AI agent

Before deployment we agree on the metrics that matter to your operation. They usually include no-shows avoided, recovered slots, time to first response, NPS and reception capacity released. Kura reports aggregated metrics every month, so your team never spends time on manual reports.

Use cases by specialty

Operations change with the type of clinic. These are the flows with the biggest impact for each profile.

Dental clinics

Recall reminders, treatment confirmations, treatment plans signed over chat, and recovery of patients who never finished their plan.

Aesthetic medicine

Lead capture from ads, prequalification, follow-up session scheduling, and seasonal package promotion.

Physiotherapy and rehabilitation

Multi-session series, daily reminders when needed, exercise follow-up, and clean closure when the patient finishes.

Veterinary

Vaccination notices, recall reminders, pet pick-ups, and proactive messages when the next dose is due.

Psychology and mental health

Discreet confirmations, cancellations with notice, between-session follow-up, and routing to the professional when needed.

Multispecialty medical centres

Routing by specialty, location and priority. Every conversation lands at the right team without passing through reception three times.

Frequently asked questions

How is an AI agent different from a traditional chatbot? ⌄

An AI agent does not just reply. It decides which action to take, executes it on the connected systems and coordinates work with the team. A classic chatbot lives inside a closed menu tree, the agent works with open reasoning and operational rules at the same time.

Can the AI agent handle new and existing patients? ⌄

Yes. For existing patients it recognises their history and applies personalised rules. For new patients it collects the required data, qualifies the case and routes it to the correct specialty or site. In both cases it respects permissions and sensitive data per GDPR.

Does it integrate with my PMS or scheduling software? ⌄

Yes. Kura is designed as a conversational layer on top of the system you already use. If your system is not natively supported, we open a dedicated connector during the rollout.

Is it GDPR compliant? ⌄

Yes. Data is processed and stored on European Union infrastructure. We sign the data processor agreement, keep access logs and apply role and site-based permissions to limit who sees each thread.

Who trains the agent on my clinic's information? ⌄

We train it during onboarding from your FAQs, medical roster and site-specific rules. After go-live your team can adjust replies, templates and rules from a panel without touching code.

What happens with sensitive or urgent cases? ⌄

When the agent detects an urgency, a delicate clinical case or a situation that needs a human, it escalates the thread to the right team with high priority and a context summary. Escalation rules are defined together before deployment.

How much does it cost and how is it billed? ⌄

Investment depends on conversation volume, active sites and required integrations. Billing is a monthly subscription with a one-off onboarding fee. We prepare a tailored estimate after the demo.

One demo is enough to see if it fits

In 30 minutes we walk through a normal day at your clinic: patients confirming, rescheduling, asking about prices, coming from ads and needing escalation. You leave with a realistic return estimate.