Google reviews and reputation

Get more Google reviews for your clinic, without chasing anyone

Most happy patients never leave a review, and the ones who write tend to be the upset ones. The result is a Google rating that does not reflect the clinic's real quality. Kura fixes that bias: after the visit it sends a short NPS survey over WhatsApp and, to those who score high, it offers to leave the Google review in a single tap. Unhappy patients are channelled privately to your team. More real reviews, a better score and nobody chased.

See the review flow

The review, in one tap

The satisfied patient gets the direct Google link right after the survey. The less effort, the more real reviews get published.

Filter before asking

Only patients who score high on the NPS are invited to review. Those who score low are routed privately to your team to resolve, not to Google.

Right moment

The ask arrives when the patient is most receptive, right after a positive experience, not days later by email.

Reputation that climbs on its own

With a well-timed flow the average Google score rises noticeably in a few weeks, with no campaigns or dubious incentives.

96%

Participation in WhatsApp NPS surveys in a 10-site clinical group

NPS 91

Average score in clinics with a well-timed conversational flow

9-10

Only patients scoring high are invited to review on Google

Why your Google score does not reflect reality

The disappointment bias is well known: those with a bad experience write; those who leave happy do not. If you do nothing active, your public score is set by the few upset patients. The healthy way to balance it is not buying or incentivising reviews, it is making it easy for the many satisfied patients you already have to share their opinion.

How the review flow works

The process is simple for the patient and automatic for the clinic.

After the visit, Kura sends a short NPS survey over WhatsApp.
If the patient scores 9 or 10, they receive the direct link to leave the Google review.
If they score lower, the thread is routed privately to your team to resolve the issue.
Every response is logged and segmented by site and professional.
Management sees NPS and review trends without building reports by hand.

An NPS survey and a review are not the same

The NPS survey measures real satisfaction and gives you internal data per doctor and site. The Google review is public reputation. Kura connects both: it uses NPS as a filter to ask for a review only from those who had a good experience, and as an early warning to act on those who did not. One tool, two goals.

No incentives, no tricks

No gifts or discounts are offered for reviewing, a practice Google penalises. The flow only reduces friction for the satisfied patient who genuinely wants to share. Reviews are real, voluntary and from verified patients who visited the clinic.

Detractors: an opportunity, not a threat

A patient who scores low is a recovery opportunity if you act fast and in private. The agent alerts your team in the moment, with context, to resolve before that dissatisfaction ends up as a public one-star review.

Use cases by specialty

Operations change with the type of clinic. These are the flows with the biggest impact for each profile.

Dental clinics

Recall reminders, treatment confirmations, treatment plans signed over chat, and recovery of patients who never finished their plan.

Aesthetic medicine

Lead capture from ads, prequalification, follow-up session scheduling, and seasonal package promotion.

Physiotherapy and rehabilitation

Multi-session series, daily reminders when needed, exercise follow-up, and clean closure when the patient finishes.

Veterinary

Vaccination notices, recall reminders, pet pick-ups, and proactive messages when the next dose is due.

Psychology and mental health

Discreet confirmations, cancellations with notice, between-session follow-up, and routing to the professional when needed.

Multispecialty medical centres

Routing by specialty, location and priority. Every conversation lands at the right team without passing through reception three times.

Frequently asked questions

Does this comply with Google's policies? ⌄

Yes. No reviews are bought or incentivised. The flow only provides the Google link to real, satisfied patients after a survey. They are voluntary reviews from verified patients who visited the clinic.

Who is asked for the review? ⌄

Only patients who score high on the NPS (9 or 10). Those who score lower are not sent to Google: they are routed privately to your team to resolve the issue.

How much does the score rise and how fast? ⌄

It depends on visit volume and your starting score, but with a well-timed flow clinics see their average Google score rise noticeably within a few weeks, because satisfied patients finally weigh in.

Does it work for several sites? ⌄

Yes. Reviews and NPS are segmented by site and professional, so management sees which centres and teams have the best experience and which need support.

Does it annoy patients? ⌄

No. It is a single short WhatsApp message at the right moment, on the channel the patient already uses. Those who do not want to respond simply do not; there is no insistence.

Does it integrate with my management software? ⌄

Yes. Kura knows which patients had a visit and when, to send the survey at the optimal moment, connecting to your PMS or management software.

A demo with your real Google profile

If your Google score does not reflect your clinic's quality, book a demo. We look at your current situation and how the survey and review flow would work applied to your patient volume.