Sector data
We gather on one page the figures we measure when deploying Kura in clinics and clinical groups. These are customer results, not market estimates: what changes when patient communication moves to WhatsApp with an AI agent. Each figure states the context in which it was obtained.
97%
Conversations the agent closes without team intervention
Average in clinics with configured flows
12% → 1%
Drop in no-shows over three months
Clinical group in Catalonia, 10 sites
-30%
Fewer no-shows versus SMS or email reminders
Measured with Kura
96%
Participation in WhatsApp NPS surveys
10-site clinical group
NPS 91
Average score with a well-timed conversational flow
Measured with Kura
700+
Daily conversations handled by a single person
10-site group
-70%
Fewer reception calls for admin requests
Typical reduction
<2 min
Average first response time to the patient
Measured with Kura
<24h
Average certificate delivery time from request
Measured with Kura
Every figure on this page is a Kura customer result, not a market average or third-party estimate. They come from clinics and clinical groups running the agent in production and are shown alongside the context in which they were measured. Ranges like -30% or -70% reflect the typical improvement observed; specific figures like 12% to 1% correspond to a concrete case identified by size and sector.
Every appointment a patient misses is a slot rarely refilled and an invoice never issued. The actionable WhatsApp reminder gets far more response than SMS or email, and lets the freed slot be recovered.
The phone is synchronous: one agent handles one call at a time and peaks create a queue. WhatsApp is asynchronous, so a single person handles many more conversations and the AI closes the repetitive without occupying anyone.
The WhatsApp NPS survey achieves far higher participation than email, giving a reliable read on satisfaction. Connected to reputation, it lets satisfied patients leave a Google review and unhappy ones be handled privately.
They are Kura customer results, measured in clinics and clinical groups running the agent in production. They are not market averages or third-party estimates.
The ranges reflect the typical improvement observed, but the result depends on volume, configured flows and each clinic's starting point. In a demo we estimate the return applied to your numbers.
From a clinical group in Catalonia with 10 sites that reduced no-shows from 12% to 1% in three months after deploying Kura.
As a scheduled appointment the patient neither attends nor cancels, over the total appointments in the measured period.
If you want to see what figures you could move at your clinic, book a demo. We review your real volume of appointments, calls and reviews and leave with an estimate applied to your operation.
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