Treatment plan and quote follow-up
Every clinic has treatment plans that get handed over and then sit pending. The team never manages to chase them all, and that revenue is lost in silence. Kura follows up on WhatsApp in your tone and on your timing: a warm message with buttons, a reinforcement with your own materials and a last friendly reminder. The moment the patient replies, or accepts the plan in your system, the sequence stops. Nobody chases someone who has already said yes.
Every pending treatment plan is a half-made decision. The follow-up picks it back up at the right moment, without reception having to call one by one.
Your templates, your timing and your judgment. A warm message with buttons to reply in one tap, not a barrage of reminders.
Any reply stops the sequence. And if the patient accepts the plan in your system, Kura sees it and stops writing.
When the patient wants to start or asks for a call, reception gets the alert with full context. Their only job: call and close the appointment.
1 in 3
treatment plans goes unclosed when there is no follow-up
+18%
acceptance when the plan is picked back up with a WhatsApp follow-up
3 messages
maximum per plan. Any reply stops them and opt-out is immediate
The plan is handed over, the patient thinks it over and the conversation goes cold. Reception has no time to chase one by one, calling feels intrusive and email falls into the void. It is not that the patient says no: it is that nobody picks the conversation back up at the right moment. That revenue is lost without a sound.
An orderly, respectful follow-up, in your tone and with your materials. The days are indicative: you define the cadence with your templates.
Any reply stops the reminders instantly and opens one of these three routes, depending on what the patient says.
At any moment, if the patient accepts the plan at the clinic, Kura sees it in your system and stops the sequence. That is the difference between a follow-up that respects the patient and a campaign that pushes at the wrong time. Only patients who agreed to receive communications are messaged, with a maximum of three messages, and any reply or opt-out stops the sending for good.
Kura works as a conversation layer on top of the software your clinic already uses, whether it is dental software, a HIS or an ERP. When a pending plan is created, it detects it; when the patient accepts, it sees it and stops the follow-up. It connects via API or connector and, if there is no native integration, it is opened during rollout. It works on your official WhatsApp Business number, so the patient keeps seeing your clinic brand.
The promise only counts if it is measured. Kura reports every month on plans picked back up, conversations reopened, appointments closed and opt-outs. Applying your average ticket, we calculate the recovered revenue so the conversation with management is concrete, not a hunch.
Operations change with the type of clinic. These are the flows with the biggest impact for each profile.
High-ticket plans the patient mulls over for weeks. The follow-up keeps the conversation alive without reception chasing calls.
Long plans decided as a family. Reinforcement with materials and an alert to your team the moment the patient wants to start.
Whitening, veneers and rehabilitations that compete with doubt and price. Picked back up at the right moment and in your tone.
Quotes for treatments and seasonal packs, with a careful follow-up and the session closed on the same WhatsApp.
Session packs and long treatments. Recover the patient who asked for a quote and never called back.
High-value decisions with a long maturation cycle. The sequence supports the decision without nagging.
No. As soon as the patient accepts the plan in your system, Kura detects it and stops the sequence. Nobody chases someone who has already said yes.
In the early phases of the pilot, your team from the inbox, with the full plan context in front of them. The assistant steps in later, with supervision, using your arguments and materials.
Immediate, recorded opt-out. They are never written to again, neither in this campaign nor in future communications.
Three: greeting, reinforcement and a last reminder. Any reply stops the sequence before it reaches the end. After the third message, nothing else is sent.
From your management system. When a pending plan is created, Kura detects it. Only patients with registered consent to receive communications enter.
It is not a mass campaign, it is a one-to-one follow-up only to patients who agreed to receive communications. We process and store in European Union infrastructure, with a data processing agreement and traceability of every action.
Yes, via API or standard connector. If there is no native integration, we open it during rollout. Kura works on your official WhatsApp Business number, so the patient keeps seeing your clinic brand.
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Google reviews and reputation
Raise your clinic's Google rating: after a WhatsApp NPS survey, satisfied patients are invited to leave a review in one tap. More real reviews and better reputation in a few weeks.
Tell us how many treatment plans you hand over per month and your average ticket, and we show you a realistic estimate of what gets recovered with a follow-up. In the demo we review the sequence with your templates and your tone before sending anything.
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