AI virtual reception

Virtual reception for clinics that frees your team from the switchboard

A clinic's front desk spends hours on calls the patient would rather not make. An AI virtual reception does not replace your team, it removes their repetitive workload. Kura handles frequent questions, appointment management and patient requests over WhatsApp, and hands the team only what truly needs human judgement. Your reception gains time to take proper care of the patients who really need direct attention.

See use cases

24/7 coverage in your brand

The patient sees your number and your logo. The virtual reception never closes and never asks for an install.

Shared inbox for the team

What needs a human arrives classified, summarised and prioritised. No threads lost across channels.

Real action on the schedule

Create, move and cancel appointments in the current system. Not just conversation: executed work.

Roles and permissions by site

Reception, management, call centre and customer care see only what they should. Unlimited users.

97%

Conversations closed by virtual reception without team intervention

700+

Daily conversations handled by 1 person at a 10-site group

<2 min

Average time to first response to the patient

What the virtual reception does from day one

An AI virtual reception absorbs the highest-volume flows that consume the most team time. Human voice stays for cases that truly need it.

Confirmations, reschedules and cancellations of appointments from WhatsApp.
New appointment requests with real-time slot proposals.
Frequent questions about doctors, hours, sites, prices and insurance.
Requests for reports, certificates and results from chat.
Capture of Meta and Google ad leads attended instantly.
Reactivation of inactive patients with careful tone.

Why WhatsApp is the new switchboard

Patients open WhatsApp more than email and SMS. Calling feels intrusive and limits operations to clinic hours. A virtual reception over WhatsApp resolves at any time, in the patient's language and without waiting on a line. For the clinic it means fewer missed calls, fewer forgotten voicemails and a channel with full record of every conversation.

When the human team steps in

The virtual reception is not a wall. It is a smart filter. When a case demands judgement (complaint, delicate clinical situation, complex case, VIP patient) the agent routes the thread to the right person with a context summary. The team enters with information and clear priority, not by reading the conversation from scratch.

Multisite, multispecialty, multilingual

For a clinical group with multiple sites, the virtual reception applies different rules per centre: opening hours, medical roster, dominant language and local rules. One platform for the whole network, with brand consistency and local autonomy. Language detection is native in Spanish, Catalan, English, French and German.

White-label: the patient never sees Kura

The patient always sees your clinic's brand and official number. Kura runs the channel underneath, without appearing in the chat. A small but important detail: the patient's perception remains your clinic's care, not an external tool's.

GDPR, roles and audit trail by default

Data on European Union infrastructure, data processor agreement, role and site-based permissions, access logs. A virtual reception should meet the same security standard as a physical one, no less.

Use cases by specialty

Operations change with the type of clinic. These are the flows with the biggest impact for each profile.

Dental clinics

Recall reminders, treatment confirmations, treatment plans signed over chat, and recovery of patients who never finished their plan.

Aesthetic medicine

Lead capture from ads, prequalification, follow-up session scheduling, and seasonal package promotion.

Physiotherapy and rehabilitation

Multi-session series, daily reminders when needed, exercise follow-up, and clean closure when the patient finishes.

Veterinary

Vaccination notices, recall reminders, pet pick-ups, and proactive messages when the next dose is due.

Psychology and mental health

Discreet confirmations, cancellations with notice, between-session follow-up, and routing to the professional when needed.

Multispecialty medical centres

Routing by specialty, location and priority. Every conversation lands at the right team without passing through reception three times.

Frequently asked questions

Does the virtual reception replace my team? ⌄

No. It removes their repetitive workload (reminders, confirmations, basic questions) and delivers cases that need human judgement. Reception gains time to take care of patients who do need attention in person or on the phone.

How much can actually be automated? ⌄

In clinical groups with well-configured flows the virtual reception closes up to 97% of conversations without team intervention. The rest is escalated with summary to the appropriate role.

Is it only for large groups? ⌄

No. For small clinics the return shows up from the first week because it frees the team from repetitive tasks. Rollout is shorter and the investment proportional to volume.

Can I keep my current number? ⌄

Yes. Kura manages your official number through the WhatsApp Business API. The patient sees your brand and number, never the tool behind it.

How does it integrate with the calendar? ⌄

It connects to your PMS or management software to check slots, create appointments, modify them and close them. If your system is not natively supported, we open it as part of the rollout project.

What about urgent cases? ⌄

Urgencies are identified through rules agreed with the clinic before deployment. The agent escalates them to the right team with high priority and context summary.

How many languages does it support? ⌄

It detects the patient's language and replies natively in Spanish, Catalan, English, French and German. Coverage adjusts to each site's rules.

A demo with your real day

We walk through a typical day at your clinic: patients confirming, asking about prices, coming from ads and needing escalation. In 30 minutes you have an estimate of what percentage a virtual reception could close from month one.