WhatsApp chatbot for clinics

WhatsApp chatbot for clinics that understands, decides and escalates

A WhatsApp chatbot for clinics should resolve, not just reply. Kura interprets what the patient is asking for, executes actions on your schedule and hands the thread to reception when a case needs human judgement. It works on your official number, in multiple languages and with your clinic's brand on every message.

See how it works

24/7 coverage without extending shifts

The chatbot answers frequent questions at any time. Your team only steps in when they add real value.

Books, confirms and reschedules

Turns chat into action on the calendar. Every confirmation, change or cancellation updates the system without typing.

Escalation with context

When a human is needed, the team receives the thread summarised, classified and with a clear reason.

Multilingual and multisite

Detects the patient's language and applies rules by site, specialty or doctor. One platform for the whole network.

97%

Conversations closed without team intervention

70%

Reduction in repetitive reception workload

3-4 wks

Typical rollout with PMS integration

What a healthcare-grade WhatsApp chatbot actually does

Most chatbots answer FAQs and not much else. A healthcare chatbot must understand open requests and translate them into actions. Kura interprets natural messages, checks the calendar, proposes slots, confirms attendance, manages cancellations, collects data when needed and only hands the case to the team when something needs human judgement.

Natural conversation with the patient, not chained menus.
Real actions: new bookings, changes, cancellations, confirmations, reminders and follow-up.
Knowledge base wired to your medical roster, sites and services.
Escalation rules by priority, request type and team availability.

Why WhatsApp Business alone is not enough for a clinic

WhatsApp Business solves a solo professional's conversation, not the operation of a clinic with hundreds of daily appointments. When 600 messages land in the morning, with no rules, sites, routing or schedule integration, reception drowns. Kura adds the missing operational layer: orchestration, conversational AI and a shared inbox for threads that need a human reply.

Role and site-based permissions.
Official approved templates delivered through the WhatsApp Business API.
Patient history available inside the same thread.
Full audit trail: who replied, when and with what context.

Integration with the PMS and the existing calendar

Kura is designed as a conversational layer on top of the system the clinic already uses. There is no need to switch the PMS or move the entire operation to another tool. It connects to the calendar to offer real-time slots, writes confirmations back into the patient file and triggers reminders when an appointment is due.

Privacy, GDPR and data in the European Union

A patient conversation is health data. Kura processes and stores it on European Union infrastructure, signs the data processor agreement and keeps audit trails for every access. The official WhatsApp Business API adds end-to-end encryption on the channel itself.

When you need a chatbot and when you need an AI agent

A traditional chatbot replies inside a closed script. An AI agent decides, executes and coordinates work. Kura combines both: it uses closed flows where safety matters (reminders, templates, surveys) and open reasoning when the patient asks something off-script. You can start with simple flows and open capacity as the team builds confidence.

Use cases by specialty

Operations change with the type of clinic. These are the flows with the biggest impact for each profile.

Dental clinics

Recall reminders, treatment confirmations, treatment plans signed over chat, and recovery of patients who never finished their plan.

Aesthetic medicine

Lead capture from ads, prequalification, follow-up session scheduling, and seasonal package promotion.

Physiotherapy and rehabilitation

Multi-session series, daily reminders when needed, exercise follow-up, and clean closure when the patient finishes.

Veterinary

Vaccination notices, recall reminders, pet pick-ups, and proactive messages when the next dose is due.

Psychology and mental health

Discreet confirmations, cancellations with notice, between-session follow-up, and routing to the professional when needed.

Multispecialty medical centres

Routing by specialty, location and priority. Every conversation lands at the right team without passing through reception three times.

Frequently asked questions

Does the chatbot handle open-ended patient questions? ⌄

Yes. It interprets natural messages using the clinic's knowledge base, medical roster and configured rules. When the question falls outside its scope or it detects a sensitive situation, it escalates the thread to the right team with a context summary.

Which languages does it support? ⌄

It detects the patient's language and replies in Spanish, Catalan, English, French and German. Extended coverage depends on the medical roster and per-site configuration.

Can I keep my current WhatsApp number? ⌄

Yes. Kura manages your number through the official WhatsApp Business API. The patient still sees your clinic's brand and number.

How does it integrate with the calendar? ⌄

It connects to the PMS or scheduling system you already use to check slots, create appointments, change them and close them. If you need a specific connector, we build it as part of the rollout.

How long does it take to go live? ⌄

Typical rollout takes 3 to 4 weeks, including integration, rule configuration and team training. The first flows are usually operational in the first week.

Is it compatible with GDPR and medical confidentiality? ⌄

Yes. Data is processed and stored on European Union infrastructure, with data processor agreement, access logs and role-based permissions. The operation is designed so clinical data is not exposed to anyone who should not see it.

What happens when the chatbot does not know the answer? ⌄

It escalates the thread to the right team, summarises the conversation and provides the reason. Reception or customer care enter with full context instead of starting from zero.

Put the chatbot through your own flows

If you want to see how the WhatsApp chatbot would handle your appointment volume, sites and specialties, book a demo. We walk through the main flows, calculate the rough return and show what changes for reception.