International and multilingual patients
A clinic with international patients needs to answer in several languages, at any hour, across time zones. Hiring reception for each language is expensive and hard to cover. Kura is an AI agent that detects the patient's language and replies in it over WhatsApp: it answers questions, books visits, prepares the arrival and hands off to your team only what needs human judgement. It supports reception, it does not replace it, and it makes the international patient feel cared for from the first message.
The agent detects the language and replies natively in Spanish, Catalan, English, French and German. The patient does not have to switch language to be understood.
A patient writing overnight from another country gets an instant reply. The clinic does not lose the booking to a time difference.
You do not need one agent for English and another for French. A single channel covers every language, and the team steps in only when needed.
Access directions, documents, quotes and logistics sent automatically before the trip, in the patient's language.
5
Native agent languages: Spanish, Catalan, English, French and German
<2 min
Average first response time, including out of hours
24/7
Continuous care, regardless of the patient's time zone
The international patient compares several clinics at once. The one that replies fast and in their language builds trust and wins the booking. The one that is slow or answers in a language the patient does not master loses it. In medical tourism, where the ticket is high and the decision is made remotely, the first conversation weighs as much as the price.
The agent covers the whole pre-arrival cycle without overloading reception, in the patient's language.
In markets like Switzerland, Belgium or Luxembourg the population is multilingual by default: one centre serves patients in French, German and English the same day. The agent switches language per conversation without manual setup, keeping the clinic's brand tone in each.
When a delicate case, a quote negotiation or a clinical situation that needs judgement appears, the agent routes the thread to the right person with a translated context summary. Your team does not need to master every language: it enters with the information already organised.
Patient information, including the foreign patient's, is processed and stored on European Union infrastructure, with a data processor agreement, role-based permissions and access logs.
Operations change with the type of clinic. These are the flows with the biggest impact for each profile.
Recall reminders, treatment confirmations, treatment plans signed over chat, and recovery of patients who never finished their plan.
Lead capture from ads, prequalification, follow-up session scheduling, and seasonal package promotion.
Multi-session series, daily reminders when needed, exercise follow-up, and clean closure when the patient finishes.
Vaccination notices, recall reminders, pet pick-ups, and proactive messages when the next dose is due.
Discreet confirmations, cancellations with notice, between-session follow-up, and routing to the professional when needed.
Routing by specialty, location and priority. Every conversation lands at the right team without passing through reception three times.
It detects the patient's language and replies natively in Spanish, Catalan, English, French and German. Additional coverage adjusts to each site's configuration.
No. It absorbs the repetitive volume in every language (questions, bookings, preparation) and routes the cases that need judgement to your team, with a translated context summary. Your team does not need to speak every language.
Yes. The agent replies 24/7, so a patient writing from another time zone gets an instant reply and the booking is not lost to waiting for clinic hours.
Yes. It covers the whole pre-arrival cycle (assessment, quote, documents, logistics) in the patient's language, which is exactly where the booking is won or lost remotely.
No. Kura is white-label: the patient sees your clinic's name and official number on WhatsApp, in their language.
It connects to your PMS or management software to check slots, create and modify appointments and link the conversation to the patient record. If there is no native integration we open it during rollout.
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Alternative to a saturated call center
Cut your clinic's calls on hold with asynchronous WhatsApp care. The AI agent resolves the repetitive instantly and your team handles far more conversations than by phone.
If you serve international patients or want to enter medical tourism, book a demo. We review the languages and markets you care about and see how the agent would handle a foreign patient end to end.
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