WhatsApp automation for clinics
Automating WhatsApp in a clinic is not about sending more messages, it is about replying better with less effort. Kura uses the official WhatsApp Business API, connects to your schedule and handles repetitive conversations with your own tone. Reception and customer care only step in when the situation calls for human judgement.
AI closes what it can, escalates what it should. No robotic replies in a loop.
We work on your current number through the WhatsApp Business API. The patient sees your clinic's brand.
Templates, language and voice match the clinic. It never sounds like a generic script.
Every action is logged with who, when and why. Full auditability by default.
Start with what generates the most volume and requires the least judgement. Usually reminders, confirmations and reschedules. From there, open up NPS, review requests, reactivation and acquisition.
WhatsApp Business solves a small operation. When hundreds of messages arrive each day with rules by site, language and specialty, no routing and no AI means you need a dedicated team to reply. Kura adds the orchestration layer, knowledge base and shared inbox to scale without hiring more reception.
Automation only matters if it talks to the real systems. Kura integrates with practice management software, dental software, CRMs and advertising platforms. Data flows in real time, actions land on the patient file and campaigns receive replies that actually qualify leads.
We process and store data on European Union infrastructure. We sign the data processor agreement, keep access logs and apply role and site-based permissions. Automation must not become an excuse to lose control over health data.
Operations change with the type of clinic. These are the flows with the biggest impact for each profile.
Recall reminders, treatment confirmations, treatment plans signed over chat, and recovery of patients who never finished their plan.
Lead capture from ads, prequalification, follow-up session scheduling, and seasonal package promotion.
Multi-session series, daily reminders when needed, exercise follow-up, and clean closure when the patient finishes.
Vaccination notices, recall reminders, pet pick-ups, and proactive messages when the next dose is due.
Discreet confirmations, cancellations with notice, between-session follow-up, and routing to the professional when needed.
Routing by specialty, location and priority. Every conversation lands at the right team without passing through reception three times.
Yes. Kura manages your number through the official WhatsApp Business API. Patient and team see the clinic's brand and number.
No. It removes repetitive volume and delivers to the team only what needs human judgement. Reception gains time to provide proper care.
Typical rollout takes 3 to 4 weeks, including integration, configuration and team training.
Yes. It detects the patient's language and replies in Spanish, Catalan, English, French and German.
Kura reports every month on no-shows avoided, slots recovered, leads handled, NPS and reception capacity released.
AI agent for clinics
AI agent for clinics and healthcare groups: handles patients on WhatsApp, books appointments, automates follow-ups and escalates to the team when human judgement is required.
WhatsApp chatbot for clinics
AI-powered WhatsApp chatbot for clinics: answers patient questions, books appointments, confirms, reschedules and escalates to your team when human judgement is required.
Appointment reminders and confirmations
Cut no-shows with WhatsApp appointment reminders: confirm, reschedule and cancel actionable from the chat, plus automatic recovery of cancelled slots.
AI agent and assistant for dental clinics
AI agent and WhatsApp chatbot for dental clinics: confirms appointments, recovers treatment plans and reactivates stalled treatments. Virtual assistant that frees the front desk without replacing it.
If you want to know which WhatsApp flows you should automate first in your clinic, book a demo. We walk through your operation and propose a realistic rollout order.
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