Test preparation and pre-op
Before a procedure or certain tests, someone in admin has to call patient by patient to make sure they arrive prepared: fasting, off certain medication, with the right documents. It is slow work, easy to forget, and when it fails the test is cancelled and a slot is lost. Kura sends those instructions automatically over WhatsApp at the right time, confirms the patient has read them and answers their questions. Your team stops making those calls and tests stop falling through for incorrect preparation.
Directions are sent at the optimal moment before the test or procedure, not too early to be forgotten nor too late.
The patient confirms they understood the preparation. If they do not respond, the system retries and flags at-risk cases to the team.
Fewer patients arriving without fasting or unprepared means fewer last-minute cancellations and fewer lost slots.
Admin stops phoning patient by patient. The flow is automatic and only handles the exceptions.
-70%
Typical reduction in admin calls for appointment preparation
24/7
The patient resolves preparation questions at any hour
100%
Instructions sent with delivery and read tracking
Every test that requires preparation hides a call (or several) someone has to make. If the call is not made, or the patient does not remember, the test is cancelled on arrival and that slot is rarely filled. Multiplied by the daily volume of an imaging service or an operating room, the cost in admin time and lost schedule is high and silent.
Kura covers the full preparation cycle with no manual work except the exceptions.
A fasting blood test, a colonoscopy, a contrast MRI or a surgical pre-op have different preparations. The system links each appointment type to its instruction protocol, so the patient receives exactly what their case needs, with no generic templates that confuse.
There is a record of what was sent, when, and whether the patient confirmed. If an incident arises, there is proof the instructions were delivered. For services with quality or audit requirements, traceability is part of the value.
The flow is automatic, but not blind. When a patient does not confirm, raises a question that needs judgement or has a contraindication, the agent escalates to the right person. The team spends its time on at-risk cases, not the whole list.
Operations change with the type of clinic. These are the flows with the biggest impact for each profile.
Recall reminders, treatment confirmations, treatment plans signed over chat, and recovery of patients who never finished their plan.
Lead capture from ads, prequalification, follow-up session scheduling, and seasonal package promotion.
Multi-session series, daily reminders when needed, exercise follow-up, and clean closure when the patient finishes.
Vaccination notices, recall reminders, pet pick-ups, and proactive messages when the next dose is due.
Discreet confirmations, cancellations with notice, between-session follow-up, and routing to the professional when needed.
Routing by specialty, location and priority. Every conversation lands at the right team without passing through reception three times.
Test preparation (fasting, medication to pause, fluid intake, documents) and pre-op instructions. Each appointment type is linked to its protocol, so the patient receives what matches their case.
The patient confirms reading over WhatsApp. If they do not respond, the system retries and flags the case so your team acts before the appointment, avoiding cancellation for arriving unprepared.
Yes. A good share of last-minute cancellations are due to incorrect preparation. Sending instructions on time, confirming reading and answering questions reduces those cancellations and recovers slots that used to be lost.
No. It removes the repetitive task of calling one by one and lets them handle only the exceptions: patients who do not confirm or questions that need judgement. Admin gets time back for other tasks.
Yes. Instruction protocols are defined with the clinic by type of test and procedure, so imaging, labs or the operating room each have their own preparation.
Yes. What was sent, when and whether the patient confirmed is logged. Full traceability is available for services that need it for quality or audit.
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If your team loses hours calling to prepare tests and procedures, book a demo. We review your preparation protocols and see how the automatic flow would work applied to your appointment volume.
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