Appointment reminders and confirmations
A WhatsApp reminder gets three times the response of an SMS or email. Kura turns every reminder into an actionable conversation: confirm, reschedule, cancel or ask. When a slot is freed, the agent helps fill it with waiting patients. The result is measurable in no-shows avoided and revenue that no longer slips away.
The patient decides with a single tap. Every action updates the calendar without reception touching it.
Reception stops losing time on repetitive confirmations and steps in only where it adds value.
When a patient cancels, Kura offers the slot to waiting patients with rules defined by the clinic.
How many no-shows avoided, how many slots recovered, what revenue was saved. Data every month.
3x
Higher response than an SMS or email reminder
-30%
Typical drop in no-shows for clinics moving to WhatsApp
<1 min
Average time for the patient to confirm or reschedule
SMS is saturated with promotions and phishing. Email lands in spam or secondary tabs. WhatsApp is the channel the patient opens without thinking and replies to without friction. For an appointment reminder, that difference translates into a much higher response rate and fewer no-shows.
A traditional reminder informs. A WhatsApp one with AI behind it lets the patient confirm with a tap, ask for a change if it does not fit, cancel if something comes up, or ask whatever they did not understand. Every reply triggers the right action in the calendar and in the team when needed.
When a patient cancels, Kura does not just free the slot. It identifies waiting-list patients or those with pending follow-up that fit, offers them the time over WhatsApp, and closes the appointment if they accept. In a clinical group of 10 sites, this flow fills a cancelled slot in around 30 minutes.
The promise only matters if it is measured. Kura reports every month on no-shows avoided, slots recovered, patient response time and reception capacity released. The recovered revenue figure is calculated against your average fee so the conversation with management stays concrete.
Reminders are sent from the PMS calendar itself. No duplicated data, no parallel lists. When an appointment is rescheduled or cancelled, the update flows back into the management system in real time.
The reminder respects your tone and the time windows the clinic defines. If you do not want to disturb on Sunday or at night, the system holds messages back. Templates follow WhatsApp Business rules to guarantee delivery.
Operations change with the type of clinic. These are the flows with the biggest impact for each profile.
Recall reminders, treatment confirmations, treatment plans signed over chat, and recovery of patients who never finished their plan.
Lead capture from ads, prequalification, follow-up session scheduling, and seasonal package promotion.
Multi-session series, daily reminders when needed, exercise follow-up, and clean closure when the patient finishes.
Vaccination notices, recall reminders, pet pick-ups, and proactive messages when the next dose is due.
Discreet confirmations, cancellations with notice, between-session follow-up, and routing to the professional when needed.
Routing by specialty, location and priority. Every conversation lands at the right team without passing through reception three times.
No. It is the entry point to the channel. Once configured, the same agent handles confirmations, reschedules, cancellations, frequent questions, NPS and patient reactivation.
It depends on the starting point. For clinics moving from SMS or email, the typical drop is between 20% and 40% in the first months. We help you estimate it against your own numbers.
No. They reply through WhatsApp like any other conversation. No extra app, no signup, no password.
The system respects the preferred channel. Patients who stay on SMS or email keep their reminders, while the rest migrate to WhatsApp with no friction.
Kura reports no-shows avoided, recovered slots, confirmation rate and reception capacity released. Applied to your average fee, we calculate the revenue that is no longer lost.
Yes. Kura manages your official number through the WhatsApp Business API, so the patient still sees your clinic's brand.
Yes. Processing and storage on European Union infrastructure, data processor agreement signed and audit trail by default.
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Tell us your average appointments per week and your typical fee, and we will show you a realistic estimate of no-shows avoided and revenue recovered. All it costs is a demo.
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