Frequently asked questions
Frequently asked questions about AI for clinics
The most common questions from clinics considering an AI agent on WhatsApp, answered directly. If your question is not here, we resolve it on your specific case in a demo.
Frequently asked questions
What exactly is Kura? ⌄
Kura is the AI agent that handles your clinic's patients on WhatsApp: it answers questions, books and confirms appointments, reduces no-shows and collects feedback, without replacing your team.
Our phone is never answered in time. How does it help? ⌄
Most queries move to WhatsApp, where the agent replies in seconds 24/7 and books visits. The remaining calls are handled with the lines decongested.
Our call center is saturated. Does this scale better? ⌄
Yes. WhatsApp is asynchronous: the agent closes the repetitive and one person handles far more conversations in parallel than calls, with no wait queue.
I have international patients. Which languages does it handle? ⌄
It detects the patient's language and replies natively in Spanish, Catalan, English, French and German, with no need for staff per language.
How much does it reduce no-shows? ⌄
Actionable WhatsApp reminders reduce no-shows notably. In a 10-site clinical group in Catalonia, no-shows dropped from 12% to 1% in three months.
Can it send test preparation and pre-op instructions? ⌄
Yes. It automatically sends instructions (fasting, medication, documents) over WhatsApp, confirms reading and reduces tests cancelled for incorrect preparation.
Does it help improve my Google score? ⌄
Yes. After an NPS survey, satisfied patients are helped to leave a Google review and unhappy ones are handled privately. The average score rises within a few weeks.
Does it reduce queues at reception? ⌄
Yes. The admin that creates queues is handled over WhatsApp, and the patient can leave the consultation with the follow-up already booked.
Does it replace my team? ⌄
No. It removes the repetitive workload and routes cases that need human judgement to the team, with summarised context. Your team gains time for what adds value.
Does it integrate with my management software? ⌄
Yes. It connects to your PMS or management software via API or connector to check slots, create and modify appointments and link the conversation to the record. If there is no native integration, we open it during rollout.
Is it GDPR compliant? ⌄
Yes. Data on European Union infrastructure, data processor agreement, role and site-based permissions and access logs. Channel via the official WhatsApp Business API.
How long does rollout take? ⌄
A single clinic, about 2 weeks. Multi-site groups, 4 to 6 weeks, defining routing rules per site, language and specialty.
Does the patient see my clinic's brand? ⌄
Yes. It is white-label: the patient sees your clinic's name and official number on WhatsApp; Kura does not appear in the chat.
Still have a question?
If your question is not on the list, book a demo and we resolve it on your specific case, with your flows and your patient volume.