Reduce no-shows by 80%. Without changing anything at your clinic.

Kura automates reminders, follow-ups and surveys via WhatsApp, the channel your patients already use, without calls that nobody answers. Your team keeps working as usual, your patients stop missing appointments.

A clinic group in Spain already achieves this. 700+ conversations/day managed by just 1 person

17:07

Thursday 9 April

Health Clinic now

Hi Maria, this is a reminder for your appointment tomorrow at 10:00 with Dr. Garcia.

Health Clinic

Passeig de Gracia, 78, Barcelona

-80%

no-shows

+5%

visit revenue

-12%

call center calls

96%

NPS response rate

Real results from a clinic group in Spain with 700+ daily appointments

SUCCESS STORY

A clinic group in Spain transformed its patient communication

A group with multiple centres, hundreds of daily appointments and an overwhelmed call centre. Here is how things changed with Kura.

80%

reduction in no-shows

Cancelled slots are filled within 30 minutes

+5%

increase in visit revenue

More appointments completed, fewer empty slots

-12%

call center calls

Patients manage their appointments via WhatsApp

700+

WhatsApp conversations/day

Managed by a single person

96%

NPS response rate

vs ~5% via traditional email

56%

confirm proactively

Patients confirm without being asked

"A single person manages over 700 daily WhatsApp conversations without it being their sole responsibility."

Communications Manager, clinic group in Spain

WHY USE KURA?

Results you notice from the first month

Fewer no-shows, more return appointments, happier patients. All automated via WhatsApp.

Hi Maria, this is a reminder for your appointment tomorrow at 10:00 with Dr. Garcia.

📍 28 Gran Via · 🅿️ Free parking

Confirm

Cancel

Reschedule

Confirm

Confirmed! We look forward to seeing you tomorrow. Remember to bring your health card.

1 Stop losing appointments

Patients confirm, cancel or reschedule directly from WhatsApp

Automatic reminders with all the relevant information. The patient responds and their schedule updates instantly. Cancelled slots are filled within 30 minutes.

Confirm, cancel or reschedule with a single message
Personalised info: parking, directions, preparation
Cancelled slots are released automatically

Hi Maria, Dr. Garcia has requested a follow-up in 6 weeks. Which day works best for you?

Mon 15 Jan - 10:00

Tue 16 Jan - 11:30

Wed 17 Jan - 09:00

Mon 15 Jan - 10:00

Perfect! Your appointment is confirmed for Monday 15 January at 10:00 with Dr. Garcia.

2 Fewer queues, more return appointments

Patients book their next appointment directly from WhatsApp

The doctor says "follow-up in 6 weeks" and the patient self-books without going through reception. More returns, less admin work.

The doctor activates it with a single click
The patient picks the time that suits them
Fewer queues at reception, more efficiency

Average NPS score

Typical response

"Excellent care, very professional"

Response rate

96%

3 Detect issues before losing the patient

96% response rate on satisfaction surveys

Automatic survey after every visit via WhatsApp. 96% response rate vs ~5% by email. Detect problems before they escalate.

NPS survey sent automatically after the visit
Instant alerts for negative ratings
Satisfaction metrics by doctor and centre

Google Reviews

4.8

+47 reviews this month

Maria Garcia

"Excellent care, Dr. Garcia is very professional..."

4 More reviews, more new patients

+47 reviews/month and 4.8 stars on Google

Satisfied patients leave reviews automatically. Better rankings, more new patients.

More Google reviews with no extra effort
Better ranking in local search results
Stand out from the competition

COST OF INACTION

How much are no-shows costing you every month?

If you have 100 appointments/day and a 10% no-show rate

= 10 empty slots/day

At an average of 80€ per visit

800€/day lost = 17,600€/month

With Kura, our clients reduce no-shows by 80%

How much could you recover?

BENEFITS

It adapts to your clinic, not the other way around

Kura adds a communication layer on top of your current systems. No friction.

Reports for management

No-show, confirmation and satisfaction metrics. Clear data to make decisions.

Integrates with your HIS

Kura connects with any clinic management system. It does not replace anything, it adds a communication layer.

No workflow changes

Your team keeps working as usual. Kura automates what used to be manual.

Fast implementation

Up and running in days, not months. We support you throughout the entire setup process.

Your brand, your clinic

Patients see your clinic's name and logo on WhatsApp. Kura is invisible to them.

Local support

A local team that responds fast. We understand clinics in Spain.

WhatsApp messages managed

patients contacted

Google reviews requested

connected centres

Real data from a clinic group in Spain

FREQUENTLY ASKED QUESTIONS

Got questions? We have answers

What clinics ask us before getting started.

Does Kura replace my current management system?

No. Kura integrates with your existing HIS and adds a WhatsApp communication layer. Your team keeps working with the same tools as always.

Which management systems do you integrate with?

We integrate with the main HIS systems in the Spanish healthcare sector. If your system has an API or allows data exports, we can connect. Get in touch and we will review your specific case.

Do patients see that Kura is messaging them?

No. Patients see your clinic's name and logo. Kura is invisible to them. The communication appears to come directly from your centre.

How long does implementation take?

Between 3 and 4 weeks from signing. We handle the technical integration and configuration. We just need access to your management system.

What metrics can I see in the reports?

Confirmation rates, no-shows, reschedules, NPS satisfaction by doctor and centre, patient response times, and historical trends. All exportable.

What happens if a patient sends an unexpected response?

Kura's AI understands natural language responses. If it cannot resolve something, it escalates to your team with the full conversation context.

Why WhatsApp instead of phone calls?

Because 96% of patients respond via WhatsApp, compared to 30-40% who answer a phone call. Patients can also reply when it suits them, without interrupting their day. And everything is recorded: confirmations, cancellations and reschedules are logged automatically.

Do you comply with data protection regulations?

Yes. Kura complies with GDPR and the Spanish LOPDGDD. All data is processed and stored in data centres within the European Union. We are also in the process of obtaining ISO 27001 certification.

What is the typical ROI?

Most clinics recover their investment in the first month just from the reduction in no-shows. A clinic group with 100 appointments/day and a 10% no-show rate recovers over 14,000 euros/month in appointments that were previously lost.

How much does it cost?

It depends on appointment volume and the number of centres. We will give you a personalised quote during the 20-minute demo.

Every day without Kura means empty slots in your schedule.

Request a 20-minute demo and we will show you how much you can recover.

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